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Let's make something wonderful.

I work where product management and product marketing meet: helping decide what to build, then helping people understand why it matters. I stay close to engineering and design from the first idea through launch.

View selected work

About

Build it well. Explain it clearly.

I like getting into the details with engineering, hearing where customers get stuck, and helping a team make the right tradeoffs. Then I like finding the few simple words that explain why the work matters.

I currently lead a team of senior product managers. Together, we own the wireless experience across Cisco's dashboards and APIs—from the feature roadmap to the way each feature works when it reaches a customer.

University of Southern CaliforniaMarshall School of BusinessMaster of Business AdministrationSpecialization in Marketing and Technology
University of California, IrvinePaul Merage School of BusinessBachelor of Arts in Business AdministrationBachelor of Arts in Business Economics

Selected work

A few things I've helped build.

Benson Lao presenting Cisco AgenticOps onstage

Idea to launch in 5 months

Cisco's first AgenticOps experience went from idea to launch in five months. I led the work across six engineering and three design teams, then tested it with 50 of Cisco's top customers. At launch, it could handle more than 90% of the troubleshooting cases we set out to solve. I also helped tell that story onstage to 21,000 people.

Cisco Meraki Wi-Fi 7 access point

$400M+ launch · 14+ teams

Wi-Fi 7 was a $400M+ launch that touched hardware, software, licensing, and support. I worked with engineering and design to make that whole journey feel like one product. The work became part of a three-year platform plan shared across more than 14 teams.

Cisco Meraki team collaborating in an office

Premium adoption: under 2% → 10% · Revenue per account doubled

Customers weren't seeing enough reason to choose Meraki's premium offer. We changed the product story, the value case, and the tools used by sales. Adoption grew from under 2% to 10%, and revenue per account doubled.

Cisco Meraki Wi-Fi 7 access point
Cisco Wi-Fi 7 access point with laptop, mobile, and Cisco Spaces experiences

$400M+ launch · 14+ teams

New Wi-Fi. One simple experience.

A new wireless standard could have looked like a hardware launch. Wi-Fi 7 was much bigger: new access points, new software, a new subscription, and a choice between cloud, on-premises, or hybrid management. I helped frame that complexity as one experience, so customers could focus on what the network needed to do instead of decoding how Cisco was organized.

  • Cisco Meraki
  • Wi-Fi 7

I worked with engineering and design to simplify the journey from purchase through deployment and ongoing management. One global-use access point could determine where it was, discover its management mode, and move between cloud and on-premises without different hardware. A unified subscription brought software, support, and services together. The work became a $400M+ launch and part of a three-year platform plan shared across more than 14 teams.

The result was more than a faster access point. Cisco introduced its first fully integrated wireless portfolio, bringing Meraki and Catalyst choices into a common product and licensing model while adding AI-assisted operations, assurance, security, and Cisco Spaces. The public story matched the product principle behind the work: customers should be able to choose how they manage the network without having to choose a different network.

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